Regarding the 2019-2020 Ski SeasonUpdated: 02/09/2020 - 3.30pm
All of our UK customers from the winter season 2019-2020 whose holidays were affected by ski resort closures due to the COVID-19 outbreak have now received their refund or Refund Credit Note.
The end of the last ski season was like nothing we have ever seen before. So many people's holidays were unexpectedly cut short due to Coronavirus.
During this difficult time, we did our very best to accommodate customers and keep them informed every step of the way. Thankfully this period is over, and we are now preparing for the upcoming ski season.
The Latest Concerning COVID-19
Our Mission, Now and Always
What Will Ski Holidays in 2020-21 Look Like?
Solutions and Changes Include, but are Not Limited To:
❄ Mandatory face masks in public/indicated places
Some resorts have reported the use of gondola and public area disinfection 'several times a day by means of a misting device that kills 99.9% of the bacteria and/or viruses'. This will be done using a biological agent that leaves no traces and is skin and eye-safe. This includes facilities such as shuttle buses, sports shops and first aid facilities
You may find that the pandemic and social distancing measures may well affect your choice of ski resort and/or accommodation. If you need any help in this regard, please don’t hesitate to contact us by phone or email on 0800 260 5082 or firstname.lastname@example.org.
Travel Recommendations and Restrictions
Social Distancing and Hygiene Measures
But that doesn't mean that you won't be able to have a fun and memorable ski holiday - for all the right reasons. Skiing itself is uniquely social distancing friendly. It's more the bits between hurtling down the slopes where you will see increased controls.
For Properties We Manage
We have a selection of ski accommodation properties that are run 100% by us, known as Skissim. Since they are run directly by Travelski, we have more control over the way that these properties implement COVID-19 precautionary measures and are able to share with you the direct and specific actions being taken at these locations. Skissim properties will all be run with increased hygiene measures and social distancing procedures in order to keep our guests as safe as possible.
Health & Safety Rules of Our Skissim Properties
❄ Hydroalcoholic gel and soap dispensers will be made available to customers in many different areas of our establishments.
❄ Social distancing and sanitary rules specific to each place will be displayed on signs around Skissim properties.
❄ All of our staff who work in our establishments have been trained in social distancing measures and cleaning and disinfection protocols.
❄A COVID-19 health and safety representative has been appointed in each establishment.
❄ The entire accommodation will be cleaned with virucidal products.
❄ The accommodation will be ventilated for an extended period of time before each arrival.
❄ All shared objects will be systematically disinfected between rentals: for example, mattresses and pillows will have mattress/pillow protectors, all contact points (handles, switches, keys, etc.) will be cleaned with products which fight bacteria and viruses.
Common area sanitary facilities:
❄ All common sanitary facilities will be cleaned more often using virucidal products.
The fitness room / swimming pool / spa:
❄ All contact points (handles, bars, handlebars, switches, seats, etc.) will be disinfected daily. Paper towels and disinfectant will be available for your own use before and/or after using equipment in common areas.
On Arrival at one of our Skissim Properties:
❄ Only one person per family or group will be able to perform the check in.
❄ At the reception desk, protective measures have been put in place (social distancing barriers, masks, protective clear plastic barriers, etc.).
What Does This Mean for your Upcoming Ski Holiday and What do you Need to be Aware Of?
Last year we offered a refund or Refund Credit Note to all customers whose holidays were affected by cancellations. These were given depending on whether the customer was currently on site or had upcoming travel. Either way, they were able to get their holidays rebooked or refunded pro rata. These have all now been processed and the outcome has been communicated to affected customers.