Monday to Friday 8am to 4pm.
Closed week-ends and bank holiday.
Service department 0800 260 5082
Contact us
Travelski Booking Department:
0800 260 5082

Available from Monday to Friday 8am to 4pm. Closed week-ends and bank holiday.


Privacy Policy

"The Travelfactory Group," which operates the website, places great importance on the protection of your data and personal information. The website is registered with the French Data Protection Authority under the number 1480079 and fully complies with both French and European regulations.

The / "Groupe Travelfactory" privacy policy outlines how we use private and personal information. We reserve the right to modify this policy as the website evolves and recommend that you review it regularly. However, if you make a purchase on this site, only the information you provide during the purchase will be taken into account.

Personal data collected on this website is processed for the following purposes:

  • Managing and processing online reservations and customer service, based on the execution of the contract.
  • Responding to inquiries received via our contact forms, with your consent.
  • Managing published reviews and opinions and sharing relevant information, with your consent.
  • Sending you information about our offers, news, and events, based on your consent if you are not a Travelski customer, and on Travelski's legitimate interest if you are a customer.
  • Tracking customer behavior on the website using cookies and other trackers.

Your consent is required, depending on the types of cookies and trackers used, or based on legitimate interests, such as improving the Travelski website and responding to the needs of internet users and potential customers. Certain fields marked with an asterisk are required to process orders, including personal data such as surname, first name, address, phone number, email address, postcode, city, and date of birth (for appropriate rate application).

Travelski may transmit necessary personal information to subcontractors and suppliers for technical and logistical reasons, similar to how a travel agency communicates with a reservation center. These subcontractors and suppliers are required to comply with French and European data protection laws. When making a booking using a credit card, you will provide your credit card number through a secure online access. Other optional information is requested to better understand our customers and improve our services.

Travelski, a brand of the Travelfactory group, is responsible for the processing of personal data. The contact details for the Data Protection Officer are as follows: Protection des données personnelles Travelski, 92-98 boulevard Victor Hugo, 92110 Clichy, France - Email: or using the following form. The recipients of the collected data are Travelski, Compagnie des Alpes (shareholder of the Travelfactory Group), and possible subcontractors of Travelski for technical and logistical reasons. Travelski may disclose personal data to third parties when required by law, regulation, court order, or to protect and defend rights.

Travelski may transfer personal data internationally with appropriate safeguards and in accordance with applicable regulations. Travelski commits to using personal data only for the time necessary to fulfill the specified purposes. The collected data is retained for different durations, such as the duration of a stay, customer reviews, sales prospecting, and online profiles via cookies and other trackers. After the retention periods expire, the data is rendered anonymous. For sales prospecting purposes, data may be retained for an additional three-year period if you agree to continue receiving commercial offers from Travelski.

To protect the confidentiality and security of your personal data, including protection against unlawful or accidental destruction, loss, alteration, unauthorized disclosure, or access, we implement technical and organizational measures in accordance with applicable laws. If you notice a violation of your personal data, you can contact us at our emergency email address:

You have the right to access, correct, erase, transfer, restrict, or object to the processing of your data. We will comply with your requests while fulfilling our legal obligations. You can exercise these rights by mail or email, providing a copy of your identification document that includes your date and place of birth and signature.

Travelski customers have the right to withdraw consent to the processing of their data at any time. The withdrawal does not affect the lawfulness of the processing carried out before the withdrawal. You can apply these rights by mail or email.

If you believe your rights are not respected, you have the right to submit a complaint to the CNIL (French Data Protection Authority). The contact details for the CNIL are provided. Our website uses cookies and other trackers, and you can learn more about their use in our cookie policy on this page: