8.1 Arrival / Departure
In an apartment hotel and winter sports resorts, the keys are usually handed over at the start of a stay on Saturday between 5 pm and 6 pm. They must be returned the following Saturday before 10 a.m. These times are confirmed on the accommodation travel documents, which you will receive by e-mail after confirmation of the Order and full payment of your stay. In hotels, rooms are generally available from 2 p.m. and must be vacated by 10 p.m. regardless of the Customer's arrival or departure time and the means of transport used. Permission of the service provider / accommodation holder is necessary in the event of a late arrival, i.e. if the arrival does not take place on the planned date and time. For this, the Customer must contact them directly. Their details, address and telephone number are on the travel documents top left under the file number.
8.2 Deposit / Withdrawal statement
On arrival a deposit (deposit) may be requested for the holiday residence, in particular for the rental of accommodation and ski equipment. The amount varies per service provider, apartment or room. The deposit is a guarantee for the good condition of the accommodation or equipment. The Client must check the cleanliness of the apartment and make the inventory. Defects must be reported on the spot as quickly as possible to the service provider / accommodation holder or to the representative of the travel organizer. Failure to comply with these rules can influence the determination of any compensation. An admission statement must be completed together with the service provider upon arrival and before the planned or early departure. The deposit is returned by the service provider / accommodation holder at the end of the stay or at the latest one (1) month after departure, in accordance with the inspection statement and the inventory with deduction of any damage, as determined in the inspection statement of departure.
8.3 Rules and cleaning
The Client must take note of the rules of procedure, posted in the holiday home, and comply with this. During the stay, objects and personal property fall under the strict responsibility of the Customer. This also applies to their vehicle. TRAVELFACTORY can under no circumstances be held liable for theft at the holiday residence. The final cleaning is not included in the rent and an amount can be deducted if the apartment is not cleaned properly.
The prices of accommodations are determined on the basis of an occupancy that corresponds to the maximum capacity stated on the description. In a hotel, a single room generally has a single bed. There is a limited number of single rooms; often a supplement has to be paid for it. Double rooms have two beds or, less commonly, a double bed. Triple and quadruple rooms are often doubles with an extra bed. It is emphasized that a baby or child counts as a full person for the occupation. The upper bunk bed is not suitable for children under the age of six (French Decree No 95,949 of 25 August 1995). TRAVELFACTORY is not liable in case of non-compliance with the user instructions. In some accommodations there is access to a mezzanine via a steep ladder, its use is not recommended for the elderly and young children. Some accommodations include a garden; this / this is often not closed. The Customer must in all cases take into account the maximum capacity of the type of accommodation that he has reserved.
8.5 Descriptions and photos
The descriptions of the accommodations (area, location, types of beds, etc.) are given per type, which means that for two accommodations of the same type, there may be some non-material differences. It is emphasized that the photos in the descriptions represent the category and the degree of luxury of the relevant Services. TRAVELFACTORY guarantees in all cases the number of beds as well as the type (number of single and double beds, bunk beds, sofa bed). The descriptions specify the maximum number of beds for each type of accommodation. The use of an accommodation with the maximum number of people can lead to less comfort.
8.6 Classification of the accommodation
The number of stars assigned to the hotel or the accommodation rating specified in the description corresponds to the rating specified by the hotelier or established according to applicable French and European standards.
8.7 Local service
It is emphasized that special requests regarding the services available on site (baby package, parking, special location, etc.) as well as requests for specific information regarding details of the equipment of the accommodation (eg: size of the beds) should be addressed directly to the accommodation owner. His telephone number is on the voucher that you received after confirmation and full payment of your stay. TRAVELFACTORY cannot be held liable for requests from the Client to the accommodation holder / service provider on site. The rates for the services that have to be paid on the spot (bed linen, baby kit, access to the swimming pool, internet, television, etc.) are given as an indication and TRAVELFACTORY cannot be held liable for changes in the rates mentioned, only the prices of the Services that are paid for online are contractual. Special requests from the Client concerning in particular the location of the accommodation (on one floor, next to another accommodation, etc.) will be passed on to the accommodation holder / service provider on site but TRAVELFACTORY cannot guarantee acceptance. TRAVELFACTORY can therefore not be held liable by the Customer if the request is not granted.
8.8 Construction work
It is emphasized that TRAVELFACTORY has no influence whatsoever on any construction work that may be carried out in the vicinity of the Client's accommodation. TRAVELFACTORY consequently disclaims all liability for any inconvenience caused. TRAVELFACTORY will inform without undue delay the Customer of any construction work, within or near the accommodation, which may reasonably be considered to seriously impair the enjoyment of the trip / stay. Where required, the opportunity will be given to the Customer to transfer to alternative travel arrangements. Where this alternative changes one of the essential element of the Order, the provison stated at Article 6.1 will apply. The Client may not obtain any compensation other than the refund of the ticket in the cases provided for in Article 6.1.
The Customer must always inform the accommodation holder about the presence of an animal. Animals are not accepted everywhere. It is therefore advisable to check in the description of the accommodation or with our staff whether the presence of an animal is allowed before booking. If this is the case, a supplement must be paid to the accommodation holder on site. In all cases the number of animals per reservation is limited. Animals must be kept on a lead within the facilities. The size and weight of the animal must be passed on to the accommodation keeper. The pet passport must be taken to the holiday residence to be able to show it to the accommodation owner. TRAVELFACTORY cannot be held liable in the event of an animal refusing the accommodation owner. In all cases, animals of more than 15 kg/33 lb, fighting dogs (such as pit bulls) and guard or defense dogs are in the French 1st and 2nd category (for more information: https://www.service-public.fr/particuliers/vosdroits/F1839) prohibited in all accommodations offered by TRAVELFACTORY.
8.10 Ski lifts, ski equipment, ski school
Ski passes are strictly personal, inalienable and non-transferable. The Customer must keep the pass with him during the entire route in each ski lift. Ski passes, ski equipment and lessons are reserved by name. It is therefore necessary to state very precisely the names, first names, dates of birth and the level of each Customer for the Services when booking. TRAVELFACTORY cannot be held liable for missing or incorrect information from the Customer. For a week-long stay with 7 nights, the ski pass includes 6 ski days. A ski pass always starts on Sunday morning and ends on Friday evening. A lost, stolen or unused ski pass can under no circumstances be reimbursed by TRAVELFACTORY. This also applies to the rental of the ski equipment. The rental of the ski equipment starts on Sunday morning and ends on Friday evening; the Customer can collect the material on Saturday from 6 p.m. TRAVELFACTORY cannot be held liable in the event of theft or damage to the ski equipment. To prevent this kind of discontent, TRAVELFACTORY offers its clients suitable insurance policies (Article 10). On the ski slopes, the holder of the ski pass must comply with the municipal regulation on safety on ski slopes. He also becomes
It is advisable to take into account the "10 rules of conduct for users of the slopes", prepared by the International Ski Federation (FIS). The pass holder must observe the police regulations posted at the ski lift departure points, as well as the general conditions of use of a ski pass posted at the ski lift operator's sales points and which can be consulted on his website.
8.11 Catering at the ski resort (Meal Kits)
The 'Grocery Box Delivery Service' is delivered to the Customer on Saturday, the day of arrival, between 5.30pm and 11pm. The time, or even the day of delivery, may change depending on the weather and traffic conditions. A mobile phone number must be specified when booking. The Customer is called on his mobile phone by the delivery person who makes an appointment, usually at the entrance of the accommodation. In this respect, TRAVELFACTORY does not accept any liability if the mobile telephone number is not communicated by the Customer or if it is unreachable in the resort. If it is impossible to deliver the Grocery Box Delivery Service to the Customer because he is late or absent, TRAVELFACTORY disclaims any liability and informs the Customer that he will not receive compensation. If delivery does not take place due to TRAVELFACTORY, the 'Grocery Box Delivery Service' will be reimbursed to the Customer by transfer to his bank account after investigation of the corresponding complaint. The composition of the menu is given as an indication and can be changed depending on the supply. Missing items are replaced by another item from the same family. The 'Grocery Box Delivery Service' can no longer be ordered after Wednesday at 11.59pm of the week prior to departure for some ski resorts and the Thursday at 11.59pm for the other ski resorts (see detailed information on the website). Complaints regarding this service must be submitted within 24 hours of delivery.